Are you able to give us a little bit historical past on the havebike?
I based havebike in 2010, after leaving a profession as a finance lawyer within the Metropolis of London. I used to be annoyed with the shortage of motorcycle outlets within the enterprise district and the lengthy wait time related to servicing my bike.
We began by operating pop-up fashion bike workshops at giant organizations primarily based within the metropolis. The staff may go away their bikes with us after they arrived at work, we might service them whereas the worker was at work, and we might be prepared for his or her departure.
In a short time, we additionally gained a repute for offering emergency providers with high quality bicycles, tailored to their wants and good worth for cash. This has enabled us to win contracts with the Metropolitan Police of London, the Metropolis of London Police, the London Ambulance Service, the London Hearth Division and the St. John Ambulance Service.
Now we have grown to be Britain’s largest bicycle restore firm and the business chief within the restore and upkeep of street, mountain and electrical bikes, in addition to city and kids’s bikes. .
Our handy acquire, restore and return mannequin permits prospects to select from three completely different ranges of service on-line and have their bikes returned inside 48-72 hours. havebike presently operates in all areas throughout the M25 in addition to elements of London, together with all of Surrey.
We’re additionally the business chief within the provide and upkeep of fleet bikes for emergency providers, together with police, ambulances and firefighters.
What makes hasbike distinctive? What does it provide that its rivals might not?
havebike is just not a know-how firm, it’s a know-how pushed firm that helps us disrupt conventional industrial fashions and be a real innovator within the bicycle business. Our prospects love what we do and plenty of rivals, massive and small, attempt to emulate our service providing.
We had been the primary to supply bicycle pickup and return service and the primary to supply on-line reservation for upkeep. We had been even the primary (so far as we all know) to offer golden hi there bonuses to new mechanics.
We’re additionally the one bicycle upkeep firm with Shimano Service Heart accreditation within the UK and Europe, we have now achieved this place due to the excessive stage of experience of our mechanics on a spread of bikes, our commitments to their skilled growth and our innovation in supply. bicycle service and restore.
Like every model within the biking business, havebike is dedicated to serving to use the ability of the common-or-garden bike to struggle local weather change. We preserve and restore EcoFleet cargo bikes, that are an important device in offering a carbon impartial final mile supply service.
Most of the forward-thinking manufacturers within the business, particularly the direct-to-market manufacturers, actually see how we will complement their enterprise; We’re a Canyon Licensed Service Supplier and Ribble Licensed Service Agent for the London space.
One other factor that units us aside is that we’re a service enterprise, not a retail enterprise. We do not have to fret a few workshop taking up from the gross sales space. It additionally means our mechanics can deal with what they do greatest (and luxuriate in) – fixing bikes as a substitute of fixed interruptions by the telephone or a store employees asking the mechanic to do one other one. PDI!
Inform us about your pickup, restore and return mannequin.
Utilizing havebike’s on-line reservation system, prospects can e book a restore or service on a handy date when they need their bike to be picked up (and returned) from work or house. Every day collections can be found from anyplace in our service space, seven days per week from 9 a.m. to six p.m. This course of additionally permits prospects to inform our mechanics if there’s something particular they want to do with their bikes.
The client will obtain a affirmation of their reservation with the gathering and return dates and, nearer to the time, can even get extra specified assortment and return occasions, decided by our mapping and route planning software program for route optimization.
Certainly one of our skilled drivers collects the bike in our eco-friendly lengthy wheelbase vans with bespoke shelving and protecting covers in order that we will transport it rigorously to our state-of-the-art workshop for inspection.
Every bike receives a 104 level technical verify earlier than service in order that we will notify the shopper of any further work that the bike might require. As soon as the service is full, havebike returns the bike to the shopper on the deal with and date chosen. havebike strives to return bikes to our prospects inside 48-72 hours.
In a somewhat weird accident, COVID-19 has offered a major increase to the biking business. What impression has it had on havebike?
We imagine that it was the truth is a catalyst for the “biking growth” somewhat than the reason for it. Let’s not neglect, even earlier than COVID-19, Deloitte was already forecasting a doubling within the variety of cyclists. We imagine this growth is right here to remain.
We have additionally seen how on-line companies thrived throughout COVID-19. As an organization that’s in impact a web-based bicycle service supplier – prospects e book on-line, we acquire, restore and return their bikes – we have now additionally benefited from this ever rising shopper pattern of on-line procuring.
And when the lockdown prevented us from working pop-up workshops in metropolis workplace buildings, we made the choice to increase our service providing to the commuter belt in house counties and deal with our work of accumulating and returning.
How the acquire and return mannequin works signifies that we will function a workshop that’s not publicly uncovered and is operated with social distancing practices in place. It simply leaves the supply man’s interplay with prospects. Our drivers put on full PPE (face masks and surgical gloves) and wipe the bike with disinfectant every time it’s collected / returned to the shopper.
What business traits are you curious about proper now?
We’re beginning to see the widespread adoption of fleet bikes by among the main logistics corporations and meals retailers. This could result in some innovation on the earth of fleet bikes, particularly cargo bikes for which they must be in-built a extra strong means and tailor-made to their wants.
It’s also thrilling to see larger adoption of e-bikes and the entry of automobile producers into the bicycle market with thrilling designs and mass market model enchantment (BMW, Harley Davidson and Triumph for n ‘ to call a couple of). This may proceed to open up new markets and enhance the rising variety of folks utilizing the bicycle.
It will likely be nice for everybody within the biking business, to not point out the social and financial advantages it’s going to carry – I actually hope the sight of households and associates driving their bikes collectively on secure and quiet, breathable roads. clear air throughout the first lock will grow to be regular sooner or later.